Videotron Router Login
Videotron provides internet services in Canada, primarily using the Helix Fi gateway system or older modem/router combinations. This guide covers accessing the settings for these devices.
How to Login to Videotron Router
Managing your Videotron internet settings depends on whether you have the newer Helix Fi gateway or an older Videotron modem/router.
For Helix Fi gateways, the default IP address to access the local admin interface is 10.0.0.1. The default username is 'admin' and the default password is 'password'. However, you are strongly encouraged to change this password during initial setup or via the Helix Fi mobile app. The Helix Fi app is the primary recommended method for managing most common settings.
For older Videotron modems/routers (non-Helix), the common default IP address is 192.168.0.1. Default credentials might be 'admin'/'password', 'cusadmin'/'password', or variations. Check the sticker on the device for the correct defaults.
Ensure you are connected to the Videotron network before trying to access the gateway or modem interface. While WiFi works, a direct Ethernet connection can be helpful for troubleshooting.
- Connect to your Videotron network (WiFi or Ethernet).
- For Helix Fi gateways: Open a web browser and go to 'http://10.0.0.1'.
- For older Videotron modems/routers: Try 'http://192.168.0.1'.
- Enter the username and password. For Helix: Username is 'admin', Password is 'password' (default) or the one you set during activation. For older models: Often 'admin'/'password' or 'cusadmin'/'password', check device label.
- Click Login or Sign In.
Default IPs, username and password for Videotron
| Router Brand | IP | Username | Password | Confidence |
|---|---|---|---|---|
| Videotron | 10.0.0.1 | admin | password | 96% |
| Videotron | 192.168.0.1 | admin | admin | 97% |
Popular Router Models using Videotron
| Model | IP | Username | Password |
|---|---|---|---|
| Helix Fi Gateway (Technicolor CGM4140) | 10.0.0.1 | admin | password |
| ZyXEL EMG2926 | 192.168.0.1 | cusadmin | password |
Troubleshooting Issues with Videotron Router
Difficulties logging into your Videotron device? Try these steps:
- Check Gateway/Modem Type: Use 10.0.0.1 for Helix Fi, 192.168.0.1 for most older models.
- Verify Connection: Confirm you're connected to the Videotron network.
- Password Issues (Helix): The default is 'password', but you likely changed it. Try passwords you might have set. If forgotten, you may need to reset or use the Helix Fi app (if previously configured).
- Password Issues (Older Models): Double-check the label for defaults like 'cusadmin'/'password'. Ensure correct case.
- Use Helix Fi App: Many settings, including WiFi password changes, can be managed via the Helix Fi mobile app, potentially bypassing the web login.
- Browser Problems: Clear cache/cookies, use an incognito window, or try a different browser.
- Reboot Device: Unplug the Helix gateway or modem, wait a minute, plug it back in.
- Factory Reset: Find the reset button (usually recessed), press and hold for 15-30 seconds until lights indicate a reset. This reverts settings to default ('admin'/'password' for Helix initial login, original sticker credentials for older models) but deletes all customization.
Videotron Router setup
After accessing your Videotron Helix Fi gateway or older modem's interface:
- Change Admin Password (Highly Recommended for Helix): If still using 'password' for Helix admin access at 10.0.0.1, change it immediately. This is separate from your WiFi password.
- Configure WiFi Network: Customize SSID (network name) and set a strong WPA2/WPA3 password. The Helix Fi app is often easiest for this.
- Set Up Guest Network: Use the Helix Fi app or web interface to create a separate network for visitors.
- Manage Connected Devices: View and manage devices connected to your network. You can pause internet access for specific devices via the Helix Fi app.
- Parental Controls: Configure parental control settings (website blocking, time limits) available through Helix Fi.
- Port Forwarding/Advanced Settings: Access advanced settings like port forwarding, UPnP, or DNS configuration if needed (use the web interface at 10.0.0.1 for Helix).
- Check Firmware Version: Updates are usually handled automatically by Videotron.
Popular IPs for Videotron
Frequently Asked Questions about Videotron
What is Videotron?
Videotron routers are gateways (like Helix Fi) or modems provided by Videotron for internet access in Canada.
How to change Videotron's WiFi Password or SSID?
WiFi password can be changed easily via the Helix Fi app or web interface. The admin password for 10.0.0.1 (Helix) is changed within the gateway settings (Administration/Management section).
What if I forget the Videotron password?
For Helix admin password at 10.0.0.1, a factory reset is often needed if forgotten. For WiFi password, use the Helix Fi app or reset it via the web interface if you can still log in.
Can I change Videotron to another IP?
The Helix Fi gateway uses 10.0.0.1 by default. Changing this is possible in advanced settings but generally not required or recommended for most users.
How to Protect Your WiFi Network Using Videotron?
Use strong unique passwords for WiFi and the admin interface (if applicable), leverage Helix Fi app security features, keep devices updated (usually automatic).
How to reset your Videotron login password?
Resetting restores factory defaults. For Helix, this means admin/password for initial login at 10.0.0.1. All WiFi settings, etc., are lost.
What are the most common default logins for Videotron?
Helix: 10.0.0.1, admin/password (change immediately!). Older models: 192.168.0.1, check label (e.g., cusadmin/password).
What is the most common default username for Videotron?
Helix: 'admin'. Older models: often 'cusadmin' or 'admin'.
What is the default password for Videotron?
Helix: 'password' (initial default). Older models: check label (often 'password').
Advanced Videotron Router Settings
Videotron Helix Fi gateways, powered by Comcast's Xfinity platform, offer robust features:
Helix Fi Mobile App
Comprehensive app for managing WiFi, connected devices, parental controls, network health, and more.
Advanced Security
Often includes features to monitor threats and protect connected devices (may require subscription).
xFi Pods Compatibility
Support for mesh extenders (Pods) to improve WiFi coverage throughout the home.
Parental Controls
Set profiles, assign devices, pause internet, schedule offline times, and filter content.
Detailed Device List
View all connected devices, their signal strength, and data usage.
Port Forwarding & DMZ
Advanced network configuration options available via the 10.0.0.1 web interface.
Dual-Band/Tri-Band WiFi
Utilizes multiple WiFi bands (2.4GHz, 5GHz, sometimes 6GHz for WiFi 6E models) for optimal performance.
Note: Feature availability and management methods are primarily centered around the Helix Fi ecosystem (app and web portal). Older Videotron modems have more traditional, less feature-rich interfaces.
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